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Equifax ePORT

What should I do if I forget my password? To obtain password assistance: From the ePORT Customer Login page, click on the 'Forgot your password' link. Enter the Challenge Answer and click 'Continue'. You will receive your temporary password through an e-mail. You must use this password to login on ePort. You must then change the password. How do I change my password? Passwords are changed from the Change Password screen. From the ePORT homepage, click on User Preferences button at the top of the screen. Click on the Change My Password link to access the Change Update screen. Type your old password and new password into the text boxes provided. Click on Save. Who can I contact for technical support? You can call 1-888-592-0008, Monday through Friday, 8:30 a.m. through 8:00 p.m. EST What products are available through ePORT? A list of current products can be found by selecting the Products tab at the top of the ePORT screen. How do I register to use ePORT? Current customers can logon to the web site at http://www.eport.equifax.com and complete the process electronically. Because the electronic signature requirement can be satisfied online, there are no processing requirements for ePORT registration beyond those on the web site. The customer completes the Registration Form electronically on the web site. In addition to submitting a Registration Form, the customer will be prompted to click on an "Accept" button for an Internet Addendum to its Agreement For Service be completed in its entirety and according to all specifications. The Registration Form is then electronically forwarded to Customer Accounts, where key information is extracted and entered onto a Branch Add Request Form. Customer Accounts will access this Branch Add Request Form and use the data contained on the form to access DCAT and activate the "ADS Dual Access" flag, enabling the customer to obtain credit files through an Internet interface. Once the registration is approved, Customer Accounts enables the customer with ePORT access and creates the company administrator user ID. The company administrator will receive an email with the temporary password and an URL address to complete the user registration process. What are the challenge question and answer? The challenge question and answer are pieces of information that you make up. It can be anything known only to you and that you can easily remember at logon. You will need to remember the challenge answer when logging onto ePORT. Where can I get a user manual for ePORT? All ePORT user manuals are available under the eLibrary tab at the top of the screen. What are ePORT User types? User Types Access Privileges User Users can access, view, and delete only the reports they have created. Supervisor Supervisors can access, view, and delete reports they have created and any reports created by any other user. Company Administrator Company Administrators can access, view, and delete reports created by anyone. They also must add, delete, edit user IDs, add or delete subscriber numbers, add or delete report profiles, and add or delete ePORT services. Field User Field users can access, view, and delete reports they have created. They can also view, but not delete reports created by other users. . . .   How do I access a credit report? All reports are processed from the Credit Reports screen. From the ePORT homepage, click on Credit Reports to access the Credit Reports screen. Click on the Access New Report radio button to select it. Click on the accompanying drop-down list and select the desired type of report. Click on the Continue button to retrieve the input information form. Why can't the new user that I added access credit reports? The Company Administrator needs to edit the Reports Permissions for the new user. From the ePORT homepage, click on Company Administration to access the administration options. Click on User Profiles. Click on Search. Select the user and click on Report Permissions. Select Report Profile and click Add>>. Click Save. Can I save a report on the system to look at it later? Yes, the basic ePORT service provides complimentary online report storage. However, it is limited to 200 reports per user per six months, whichever comes first. The oldest files beyond the limit of 200 will be deleted. If you need unlimited report storage, ask your company administrator to add this option for you. How do I retrieve a stored report? All reports are accessed from the Credit Reports screen . From the ePORT homepage, click on Credit Reports to access the Credit Reports screen. Click on the Lookup Saved Reports radio button to select it. Click on the Continue button to retrieve the input information form. What is the Test Database? The Test Database contains fictitious files that allow customers to perform system or application testing without impacting true consumer files. These files are robust files that represent true conditions that exist in the Production environment. The files remain static and provide for dependable environment testing and / or training. Where can I find a list of the fictitious consumer files in the test database? Please log-in to the ePORT system, select "Help" near the top right of the page, then select #25 in the list of Frequently Asked Questions. Why do I get the error message "Your certificate has expired"? This indicates that your browser version is too old to support certain ePORT security features. To Remedy this problem, you must upgrade your browser by downloading the newest version of the browser that you are using. If you are using Microsoft Internet Explorer, click here to go to the upgrade download site, otherwise, if you are using Netscape Navigator, click here to go to the upgrade download site. How can I turn on ePORT Decode? Company administrators can enable ePORT Decode directly on ePORT. After signing into ePORT, administrators should select "Company Administration" then "ePORT Account Administration". ePORT Decode can be enabled for all users of that ePORT company ID number. Please note the additional fees that apply. How do I enter a Military Address on the Report Inquiry page? To enter a military address in ePORT use the Street Name, City, State and ZIP fields. Do not enter a House Number or Street Type.   The state dropdown contains the Military Locations of:   AA (Armed Forces - Americas)   AP (Armed Forces - Pacific)   AE (Armed Forces - Europe/Africa)   Examples of coding military addresses from the ACRO System-to-System Manuals are:     Street City State ZIP   CO B 56TH HHG BN FT GORDON GA 30905   3199 BARRACK D FPO AE 09550   9455382104 APO AA 34002   UNIT 908 BOX 111 APO AP 96522